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For Patients

FAQs

What is physical therapy?

Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

While every patient’s condition and pain are unique, your physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

What is occupational therapy?

Examples of the many different conditions and situations in which occupational therapy can help include:

  • Mental and physical impairments a person has had since birth.
  • Recovery and return to work after a work-related injury.
  • Sudden serious health conditions such as a stroke, heart attack, brain injury, or amputation.
  • Chronic (ongoing) conditions, such as arthritis, multiple sclerosis, or chronic obstructive pulmonary disease (COPD).
  • Learning disabilities or developmental disabilities.
  • Mental health or behavioral issues such as Alzheimer's disease, post-traumatic stress, substance abuse, and eating disorders.

 

How do I know if physical/occupational therapy will help?

Working with you and your doctor, we can discuss your options and help determine if therapy will be the right choice for you. Contact us today to discuss your current condition.

Can I go to any physical/occupational therapy clinic I chose?

As a patient you have the right to receive physical/occupational therapy at any place you choose. At Complete Rehabilitation Services, you will receive the highest quality care while achieving the results you need.  We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff.  We are confident in our ability to help you reach your goals and live a pain-free life.

How do I schedule an appointment?

Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today at one of our four locations.

What should I bring on my first appointment?

Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

To bring on your first visit:

  • A prescription for physical/occupational therapy from your referring physician, ARNP, or PA.
  • Insurance information (we will make a copy of your card).
  • Print out the patient forms, fill them out, and bring them with you.
  • In case of a worker’s compensation claim, bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
  • Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
  • Please wear comfortable clothing that allows easy access to your problem areas.

Will it hurt?

Physical/Occupational therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

Does my insurance cover my treatment?

In most cases it does. Our office will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy. For more information, you can call the customer service phone number on the back of your insurance card. We do offer different payment options for your convenience.

What if I don’t have insurance?

For patients who do not have insurance, we can work with you in payments.

What type of payment do you accept?

We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that you will receive your bill at the end of treatment. Your insurance benefits will be determined, and you will be informed of what, if any, payment is necessary on or after that date.

What do I wear?

Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

How long will my sessions last?

Typically, the first session lasts for 1 hour 15 minutes. Each session after that may be 45-60 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you.

How many sessions will I have?

Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be determined during your first visit and explained to you by your physical therapist.

 

 

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